Ma Aalankar Jewellers (“we,” “our,” or “us”) operates the website www.maaalankarjewellers.in and the Ma Aalankar Jewellers mobile application (collectively, the “Services”).
This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit our website, use our mobile application, create an account, or purchase jewellery from us.
By using our Services, you acknowledge that you have read this Privacy Policy.
1. Information We Collect
We may collect the following information, depending on how you use our Services:
Personal information: Name, mobile number, email address, and account details.
Delivery information: Billing address, shipping address, city, state, PIN code, and delivery instructions.
Order information: Products viewed or purchased, order history, invoices, returns, refunds, and customer support requests.
Payment information: Payment status, transaction references, and payment method details. Payments may be processed by third-party payment service providers. We do not intentionally store complete card numbers, CVVs, or payment credentials on our own servers.
Technical information: IP address, device type, operating system, browser information, app version, and usage logs.
Communication information: Information you provide when contacting us by phone, email, or other supported communication channels.
We collect only the information reasonably necessary to provide and improve our Services and fulfil our legal obligations.
2. How We Use Your Information
We use your information to:
Create and manage customer accounts.
Process orders, payments, deliveries, cancellations, and refunds.
Send order confirmations, invoices, delivery updates, and service notifications.
Respond to customer enquiries and complaints.
Improve our website, mobile application, products, and customer experience.
Detect fraudulent transactions, prevent misuse, and protect our business and customers.
Comply with applicable Indian laws, tax requirements, accounting obligations, and lawful requests.
Send promotional offers and marketing communications where permitted and, where required, with your consent.
You may opt out of promotional communications at any time. Essential transactional and service-related communications may continue where necessary.
3. Consent and Legal Basis
We process personal information for the purposes explained in this policy, based on your consent where required, steps necessary to provide a service you request, applicable legal obligations, and other grounds permitted under Indian law.
Where consent is required, you may withdraw it by contacting us using the details provided below. Withdrawal will not affect processing lawfully carried out before withdrawal, and it may limit our ability to provide certain services.
4. Sharing of Information
We do not sell your personal information to third parties.
We may share relevant information with:
Payment service providers to process payments and refunds.
Courier and logistics partners to deliver orders and manage returns.
Technology and hosting providers to operate and maintain our website and mobile application.
Communication providers to deliver transactional messages, OTPs, and customer support communications.
Professional advisers and authorities where necessary to comply with applicable law, protect legal rights, or address fraud and security concerns.
Such sharing is limited to what is reasonably necessary for the relevant purpose. Where applicable, we require service providers to protect your information and use it only for authorised purposes.
5. Cookies and Similar Technologies
Our website may use cookies, local storage, analytics tools, and similar technologies to:
Maintain sessions and shopping cart functionality.
Remember preferences.
Improve website performance and security.
Understand website usage and improve our Services.
Support marketing activities where enabled and permitted.
You can manage cookies through your browser settings. Disabling certain cookies may affect website functionality.
For further details, please refer to our Cookie Policy, if separately published.
6. Data Security
We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, disclosure, alteration, loss, or misuse.
These measures may include access controls, secure connections, restricted access to customer information, and appropriate safeguards provided by our service providers.
However, no website, application, or electronic transmission can be guaranteed to be completely secure.
If a personal data breach occurs, we will take the steps required under applicable law.
7. Data Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, including processing orders, managing warranties and returns, resolving disputes, maintaining business records, and complying with applicable legal requirements.
When information is no longer required, we will delete it or anonymise it, subject to applicable retention requirements and legitimate legal needs.
Deleting your account does not necessarily mean that transaction records or information required by law will be deleted immediately.
8. Your Privacy Rights
Subject to applicable Indian law, you may have the right to:
Request information about the personal data we process about you.
Request correction or updating of inaccurate or incomplete information.
Request deletion of personal information where applicable.
Withdraw consent where processing is based on consent.
Raise a grievance regarding the handling of your personal information.
Nominate another individual to exercise your rights in circumstances permitted by applicable law.
To exercise these rights, contact us using the details in the Contact Us section. We may request reasonable information to verify your identity before acting on a request.
We will respond within the timelines prescribed by applicable law.
9. Children's Privacy
Our Services are intended for individuals who can lawfully use them. We do not knowingly collect children's personal information without the consent or other safeguards required by applicable Indian law.
Where verifiable parental consent is required, we will implement appropriate measures before processing a child's personal data, subject to applicable legal requirements and exemptions.
If you believe that a child's personal information has been collected unlawfully, please contact us so that we can review the matter and take appropriate action.
10. Third-Party Services and Links
Our website or mobile application may contain links to third-party websites, payment gateways, delivery services, or other external services.
These third parties operate under their own privacy policies and practices. We are not responsible for their independent privacy practices. We encourage you to review their policies before providing information directly to them.
11. Domestic and International Processing
Your information may be processed or stored by our authorised service providers in India or other jurisdictions, where applicable.
Any transfer or processing outside India will be subject to applicable Indian data-protection laws and restrictions imposed by the relevant authorities.
12. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our business, technology, services, or applicable laws.
The revised policy will be published on our website and, where appropriate, made available through our mobile application. The “Last Updated” date will indicate when the policy was most recently revised.
We encourage you to review this policy periodically.
13. Contact Us and Grievance Redressal
If you have questions, privacy requests, or complaints regarding this Privacy Policy or our handling of your personal information, please contact us:
Business Name: Maa Aalankar Jewellers
Address: Main Road, Opp. Kailash Crockery House, Lower Bazaar, Ranchi, Jharkhand – 834001, India
Phone: +918825298948
Email: maaalankar@gmail.com
Website: www.maaalankarjewellers.in
Please include sufficient details about your concern so that we can identify the issue and respond appropriately.
We will endeavour to acknowledge and resolve privacy-related grievances within the timeframe prescribed by applicable Indian law.
By using the Ma Aalankar Jewellers website or mobile application, you acknowledge that this Privacy Policy has been made available to you. Where consent is legally required, we will obtain it through an appropriate process.