Welcome to Ma Aalankar Jewellers. These Terms & Conditions govern your access to and use of our website, www.maaalankarjewellers.in, and our mobile application (collectively, the “Services”).
By accessing our Services, creating an account, placing an order, or purchasing a product, you agree to these Terms & Conditions. Please read them carefully before proceeding.
1. Business Information
Business Name: Ma Aalankar Jewellers
Address: Main Road, Opp. Kailash Crockery House, Lower Bazaar, Ranchi, Jharkhand – 834001, India
Contact Number: +91 94315 81043
Website: www.maaalankarjewellers.in
2. Eligibility
You must be legally capable of entering into a binding contract under applicable Indian law to use our Services and place orders.
If you use our Services on behalf of another person, you confirm that you are authorised to act on their behalf.
3. Products and Product Information
We make reasonable efforts to display accurate product descriptions, images, prices, weights, purity details, sizes, and other relevant information.
Jewellery images are for product representation. Minor differences in colour, appearance, and finish may occur due to lighting, photography, or display settings.
Product availability may change without notice.
Gold, silver, gemstones, diamonds, and other jewellery materials may vary according to the specific product.
Hallmarking, purity, certification, and gemstone details will be provided where applicable to the product.
Customers should review the product description, specifications, applicable taxes, and final payable amount before placing an order.
Nothing in these Terms excludes any mandatory consumer rights or remedies available under Indian law.
4. Product Prices and Taxes
All prices will be displayed in Indian Rupees (INR), unless expressly stated otherwise.
Applicable taxes, making charges, delivery charges, and other fees will be disclosed as applicable before order confirmation.
Prices may change due to fluctuations in precious-metal rates, gemstone prices, making charges, or business costs.
The price applicable to a confirmed order will be the price shown at checkout and accepted at the time of order confirmation, subject to correction of genuine errors as permitted by law.
We will not unilaterally increase the agreed price of a confirmed order without your agreement or another lawful basis.
Any discounts, promotional offers, or coupons will be subject to their disclosed terms and validity.
5. Orders and Order Confirmation
When you place an order through our website or mobile application, you are making a purchase request.
An order acknowledgement does not necessarily constitute final acceptance of the order.
Order acceptance and confirmation may be communicated through the app, website, SMS, email, or telephone.
We may contact you to verify order details, delivery information, or payment status.
If a product becomes unavailable, a pricing error is identified, or an order cannot reasonably be fulfilled, we will notify you and arrange cancellation and any applicable refund in accordance with law.
We reserve the right to reject or cancel fraudulent, unauthorised, or otherwise unlawful orders, subject to applicable law.
6. Payments
We may support payment methods such as UPI, debit cards, credit cards, net banking, wallets, cash on delivery, or other methods displayed at checkout.
Orders must be paid for using an accepted payment method.
Online payments may be processed by third-party payment service providers.
Payment confirmation may be subject to verification by the payment provider.
We are not responsible for delays caused by banks or payment networks, but we will reasonably assist customers in resolving payment-related issues.
If an amount is debited but an order is not confirmed, please contact us with the transaction reference.
Cash on delivery, where offered, may be subject to order-value limits, location availability, and verification requirements.
We will not ask you to disclose your payment PIN, OTP, or confidential banking credentials over an unsolicited call or message.
7. Delivery and Shipping
We deliver to eligible locations displayed or confirmed during checkout.
Estimated delivery dates are indicative and may be affected by courier operations, weather, security checks, or circumstances beyond our reasonable control.
Customers must provide a correct and complete delivery address and contact number.
Delivery may require confirmation of receipt by the customer or an authorised recipient.
If delivery fails because of an incorrect address, repeated unavailability, or refusal to accept delivery, we may contact you to arrange redelivery or cancellation in accordance with the disclosed shipping and refund terms.
Risk of loss and responsibility for the product will be handled in accordance with applicable law and the agreed delivery arrangements.
If your parcel appears damaged, tampered with, or incomplete, please contact us promptly and retain the packaging and relevant photographs to help us investigate.
8. Cancellation Policy
Customers may request cancellation by contacting us at +91 94315 81043 or through any cancellation facility available in the website or app.
Cancellation requests made before dispatch will ordinarily be considered for cancellation.
Once an order has been dispatched, cancellation may not be possible through the normal cancellation process; customers may instead need to follow the applicable return procedure.
Custom-made, personalised, engraved, resized, or specially commissioned jewellery may be subject to specific cancellation conditions disclosed before purchase.
We will not impose cancellation charges arbitrarily or contrary to applicable law.
If we cancel an order or accept a cancellation for which a refund is due, the eligible amount will be refunded through the original payment method or another mutually agreed lawful method.
Any applicable cancellation charges must be disclosed before purchase and must comply with law.
Please contact us as soon as possible if you need to cancel an order.
9. Returns and Exchanges
Because jewellery can be high-value and may be personalised, return and exchange eligibility can vary by product.
Before placing an order, please review the product-specific return or exchange conditions displayed on the product page or at checkout.
Eligible products may be returned or exchanged within the period specifically disclosed for that product.
Customised, engraved, altered, or made-to-order products may have restricted return eligibility where clearly disclosed before purchase and permitted by law.
Products damaged during delivery, defective, incorrect, counterfeit, or materially different from their description will be handled in accordance with applicable consumer-protection law.
A product will not be denied an otherwise legally available remedy merely because it belongs to a category generally described as non-returnable.
Returned products may need to be accompanied by the original invoice, certificates, tags, packaging, and any other items supplied with the order, where reasonably applicable.
We may inspect a returned product to verify its condition, authenticity, and compliance with the applicable return conditions.
To initiate a return or exchange, contact us at +91 94315 81043 with your order number and the reason for the request.
10. Refund Policy
Approved refunds will be processed in accordance with applicable law and the applicable cancellation or return conditions.
Refunds will generally be issued to the original payment method where feasible.
Refund processing time may depend on the bank, payment provider, and payment method.
Where an alternative refund method is necessary, it will be arranged with the customer's agreement and in accordance with law.
Refunds may be subject to inspection of returned products where appropriate and lawful.
Any refund deductions must be lawful, reasonable, and disclosed where required.
If a refund is delayed beyond the expected period, customers may contact us with their order number and payment reference.
No provision of this policy limits a customer's statutory rights in cases of defective, deficient, misrepresented, or otherwise legally actionable products.
11. Jewellery Purity, Hallmarking, and Certification
Where applicable, jewellery will be described with relevant information regarding purity, hallmarking, weight, certification, or other material characteristics.
Customers should review the product-specific specifications and invoice.
Hallmarking and certification claims will be made only where applicable to the product.
Gemstone, diamond, and precious-metal certificates, if provided, will relate to the product and the issuing authority identified in the accompanying documentation.
Any purity, hallmarking, weight, or certification dispute should be reported promptly with the invoice and supporting information.
Nothing in these Terms removes any legal obligations relating to product quality, hallmarking, weights, declarations, or consumer protection.
12. Offers, Coupons, and Promotions
Promotional offers, discounts, loyalty benefits, and coupons may be subject to separate conditions, validity periods, product exclusions, or minimum order values.
Offers cannot be exchanged for cash unless expressly stated.
Coupon use may be restricted to eligible products or customers.
Offers cannot be combined unless expressly permitted.
We may withdraw or correct an offer where required by law or where a genuine technical error has occurred, subject to applicable consumer rights.
All material offer conditions will be disclosed as required by law.
13. Customer Accounts and Security
You are responsible for maintaining the confidentiality of your account credentials and for activities carried out through your account, subject to applicable law.
You agree to provide accurate information and promptly notify us if you suspect unauthorised access to your account.
We may suspend access where reasonably necessary to investigate fraud, protect customers, or prevent unlawful activity, subject to applicable law.
14. Acceptable Use
You must not:
Use our Services for unlawful, fraudulent, or deceptive purposes.
Attempt to gain unauthorised access to our systems or customer accounts.
Interfere with the operation, security, or availability of our website or app.
Submit false orders, impersonate another person, or provide misleading information.
Copy, distribute, or commercially exploit our website content, product photographs, branding, or other intellectual property without permission or lawful authority.
15. Intellectual Property
All website and app content, including text, graphics, logos, product photographs, designs, layout, and branding, is owned by or licensed to the relevant rights holder.
You may access and use this content for personal, lawful shopping purposes. Unauthorised commercial reproduction, distribution, or use is prohibited.
16. Third-Party Services
Our Services may integrate with payment gateways, delivery partners, analytics providers, or other third-party services.
Your use of those services may also be governed by their own terms and policies. We will take reasonable steps to work with service providers and address issues within our control.
17. Limitation of Liability
To the extent permitted by law, Ma Aalankar Jewellers will not be liable for indirect losses arising from temporary service interruptions or circumstances genuinely beyond our reasonable control.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, including applicable statutory consumer rights, remedies for defective or misrepresented products, or liability for fraud or wilful misconduct where exclusion is prohibited.
18. Force Majeure
We will make reasonable efforts to fulfil our obligations. Delays caused by events beyond our reasonable control, such as natural disasters, public emergencies, transport disruptions, or government restrictions, may affect order processing or delivery.
Where an event materially affects an order, we will communicate relevant updates and provide any cancellation or refund remedies required by law.
19. Privacy and Personal Information
Our collection and use of personal information are governed by our Privacy Policy, available on our website and, where applicable, in our mobile application.
By using our Services, you acknowledge that the Privacy Policy has been made available to you. Where consent is required by law, it will be obtained through an appropriate process.
20. Grievance Redressal
For questions, complaints, order issues, or concerns about these Terms, please contact:
Ma Aalankar Jewellers
Address: Main Road, Opp. Kailash Crockery House, Lower Bazaar, Ranchi, Jharkhand – 834001, India
Phone: +91 94315 81043
Please provide your name, order number (if applicable), contact details, and a description of the issue.
We will acknowledge and address complaints within the time limits prescribed by applicable law. Nothing in this section restricts your right to approach the appropriate consumer dispute redressal authority.
21. Governing Law and Disputes
These Terms are governed by the laws of India.
Any dispute will be handled by the courts or consumer dispute redressal authorities having jurisdiction under applicable Indian law. Nothing in these Terms takes away any consumer's statutory right to seek relief before a competent consumer commission.
22. Changes to These Terms
We may revise these Terms to reflect changes in our products, services, business practices, or legal requirements.
The revised version will be published on our website and, where appropriate, made available in our mobile application, with an updated revision date. Changes will apply in accordance with applicable law and will not retrospectively remove rights already accrued to customers.
23. Contact Information
For assistance regarding products, orders, delivery, cancellations, returns, exchanges, refunds, or these Terms:
Business Name: Maa Aalankar Jewellers
Address: Main Road, Opp. Kailash Crockery House, Lower Bazaar, Ranchi, Jharkhand – 834001, India
Phone: +91 8825298948
Email: maaalankar@gmail.com
Website: www.maaalankarjewellers.in
Thank you for choosing Ma Aalankar Jewellers.